Is parking facility available?

Yes we do have a parking facility for cars and motorbikes. Due to the limited space, our security team will help with valet service for guests with overnight car.


How about parking facility for bus?

Unfortunately, due to the narrow street and our limited parking space don’t give much space for big bus to enter the street. Small & midi bus can still enter for drop off only, while overnight bus will have to park in a different area. As such, it is important to coordinate with our team prior arrival when bus is involved. Please contact our Reservation staff for further assistance.


What time is check-in and check out?

The check-in time is 2.00 pm and check out time is 12.00 pm. Early check in before 02.00 pm and late check in after 12.00 pm is possible with additional charge according to hotel’s terms and conditions.
It will be revered to the ability of the rooms, and provided if we are not running in full capacity.


Can I leave my luggage before check-in or after check out?

Yes. You can leave it at the front desk and our staff will give you a tag for collection when you’re ready.


Can children stay unaccompanied in Greenhost?

Unfortunately they cannot.


Is Greenhost pet friendly?

As much as we love animals, our property is pet-free zone.


Do you offer refunds?

Our refund policy is only applicable when requested 7 days before staying date.


is there money-changer onsite?

There is no money-changer onsite. However, there is one nearby, less than 200 meter from Greenhost. Our front office staff can help you with the direction.


How about ATM, is there any onsite?

No there isn’t. The nearest ATM is only 100 meter away. Please seek direction from our front office staff.


Do you have a fitness area? 

Yes we do have a moderate fitness facility located behind the Tea Spa on the ground floor.


Can I make spa reservation from the room?

Tea Spa by SAARAH can be booked from the room for in-house guests. You can dial ‘14’or you could be make a reservation through our front office if you want to feel invigorated and refreshed with a good spa treatment.


Is there Internet access in the Hotel?

Yes, wifi access is complimentary to guests in all rooms and public area of the hotel.


Can I use the swimming pool even if I am not staying in Greenhost?

Yes absolutely. Non-staying guests are welcome to use our swimming pool at the admission fee of IDR 100K, inclusive pool towel, refreshments, and safe deposit box for your valuables.