Is parking facility available?

Yes we do have a parking facility for cars and motorbikes. Due to the limited space, our security team will help with valet service for guests with overnight car.


How about parking facility for bus?

Unfortunately, due to the narrow street and our limited parking space don’t give much space for big bus to enter the street. Small & midi bus can still enter for drop off only, while overnight bus will have to park in a different area. As such, it is important to coordinate with our team prior arrival when bus is involved. Please contact our Reservation staff for further assistance.


What time is check-in and check out?

The check-in time is 2.00 pm and check out time is 12.00 pm. Early check in and late check in is possible with additional charge and provided we are not running in full capacity.


Can I leave my luggage before check-in or after check out?

Yes. You can leave it at the front desk and our staff will give you a tag for collection when you’re ready.


Can children stay unaccompanied in Greenhost?

Unfortunately they cannot.


Is Greenhost pet friendly?

As much as we love animals, our property is pet-free zone.


Do you offer refunds?

Our refund policy is only applicable when requested 7 days before staying date.


is there money-changer onsite?

There is no money-changer onsite. However, there is one nearby, less than 200 meter from Greenhost. Our front office staff can help you with the direction.


How about ATM, is there any onsite?

No there isn’t. The nearest ATM is only 100 meter away. Please seek direction from our front office staff.


How do I make a reservation for the rooftop café?

The rooftop café, Agenda Resto & Vibes, is one of our tenants. As we are under different management, please contact Agenda directly for reservation.


Do you have a fitness area?

Yes we do have a moderate fitness facility located behind the Tea Spa on the ground floor.


Is there Internet access in the Hotel?

Yes, wifi access is complimentary to guests in all rooms and public area of the hotel.


Can I use the swimming pool even if I am not staying in Greenhost?

Yes absolutely. Non-staying guests are welcome to use our swimming pool at the admission fee of IDR 100K, inclusive pool towel, refreshments, and safe deposit box for your valuables.